Developer(s) Bomgar Corporation Website www.bomgar.com | License Proprietary | |
Operating system Type Remote administration software, Remote desktop software, Remote support software | ||
Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile device. Using the Bomgar Representative Console, technology support professionals can access and control systems and devices remotely, including personal computers, smartphones, tablets, servers, switches, point-of-sale systems and others.
Contents
History
The company originated when Joel Bomgar developed his own remote support solution to cut back on wasted hours he spent travelling while working as a support professional for a local company. In June 2003, he set up a one-page, static website selling his own, home-grown remote access solution, calling it ExpertVNC. Soon thereafter, his two college friends, Nathan McNeill and Patrick Norman, joined Bomgar as co-founders.
In May 2004, ExpertVNC changed its name to NetworkStreaming and the next month changed its cloud-based product to an appliance model, differentiating itself from other similar remote support solutions. On February 15, 2007, NetworkStreaming underwent a significant brand change, and the company name, and Joel's professional surname, was changed to Bomgar – an iteration of Bomgaars.[1]
Features
Bomgar Support Representative and Administrator features include:
Security
All session data is guarded by SSL encryption and support sessions are recorded. Bomgar has a Federal Information Processing Standard 140-2 Level 2 Certified appliance to meet government standards for security sensitive enterprises.
Integrations
Bomgar offers integrations with many service desk and systems management solutions, including IWS by ISILOG, BMC Remedy, Dell KACE, Cherwell, HP, Hornbill, iSupport, Salesforce.com, ServiceNow and TOPdesk, as well as custom integrations.