Industry Information Technology Key people Kevin Taweel (CEO) Website asurion.com Type Privately held company | Area served Worldwide Products Information Technology Number of employees 17,000 | |
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Headquarters Nashville, Tennessee, United States Founded 1994, Silicon Valley, California, United States Profiles | ||
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Asurion, LLC is a privately held company based in Nashville, Tennessee that provides device protection and support services for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. The company operates in 14 countries and has 49 offices worldwide with 17,000 employees serving 280 million consumers.
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History
In 1995, Stanford graduates Kevin Taweel and Jim Ellis used a search fund to acquire the Houston-based roadside assistance company, Road Rescue. The roadside assistance service was sold through local wireless carriers. Four years later, they purchased Nashville-based Merrimac Group, which was offering specialty insurance to cover cellphones. The company began expanding its operations globally in 2003, with an expansion into Asia followed by expansions into Europe (2008) and Australia (2013). The company expanded into Latin America in 2014 with a partnership with America Movil.
In 2006, Asurion became the first company to offer a full 50-state compliant Accidental Damage from Handling (ADH) product to retailers. The company’s products, services, and clients have expanded since founding, due in part to acquisitions. With the acquisition of Lumitrend and Soluto, the company expanded its product portfolio to support the connected home and a consumers connected life.
Services
The company's insurance plans are sold through mobile phone carriers, direct broadcast satellite service providers and retailers, such as AT&T, Verizon Wireless, Sprint, T-Mobile, NTT DoCoMo. Asurion's extended warranty plans are sold through major retailer, such as DirecTV, Walmart, Amazon, Costco, and Target. The company was recognized by the Consumer Electronics Association in 2015 with a CES Innovation Award for its support and protection apps that combine live support and instant notifications to keep devices running and mobile secure.
Asurion offers a phone application that allows a user to run virus scans on your mobile device. Asurion's Tech Coach Services has the ability to remote control a user's desktop or Android phone.