This document describes the CGA's hierarchy structure and the tools they used each school year in ICT schools
During the school year 2003-2004, the Andalusian Government opened 100 ICT schools in Andalusia as a pilot experience.
50 ICT schools for e-Government
50 ICT schools for educational process
A total of 18.000 PCs
Tools that they used:
Cheops
Bugzilla
Nagios
MRTG
Hierarchy structure of the staff:
150 schools for e-Government
150 schools for educational process
A total of 58.000 PCs
Software that CGA used during this school year:
Cheops
Nagios
MRTG
Sigila (self-made: Sistema Integral de Gestión de Incidencias y Localización de Averias or Integral System to Manage and Localize system's Breakdowns)
Unattended Operating System installations
PXE
SystemImager
Tools to share and security
NFS
LDAP
rsync
618 for the two purpose (for e-Government and for educational process)
A total of 105.000 PCs
CGA omitted the use of this software tools because they were not useful for a big Network with 105.000 PC:
Cheops
Nagios
MRTG
Control software tools:
Sigila
Unattended installations of the Operating System
PXE
SystemImager
Tools to share and security
NFS
LDAP
RSYNC
Unattended software installations:
CFEngine
Munin
Visco (self-made, this is Nagios' adaptation for a bigger network)
Software to be used at the schools
Apagado remoto de equipos (Remote shutdown for all PC in the ICT School)
CRV (Cañón de red virtual or Virtual Network Projector)
iTALC
1.100 ICT Schools
185.000 PC
Human and technical resource are difficult to scalar, then, the CGA needed to design a new solution to reach two objectives:
Control, management and flexibility
To control the grown of human and technical resources
To reach these objectives CGA used ITIL
Centro de Gestión Avanzado de Centros TIC (Spanish)
https://web.archive.org/web/20070717170623/http://www.cga.org.es:80/blog/ (Spanish)
http://www.guadalinex.org (Spanish)
