Girish Mahajan

ASAN service

Formed  2012
Website  asan.gov.az
ASAN service

ASAN service (Azerbaijani: ASAN xidmət) is a state agency for government services to citizens in Azerbaijan. The agency goal is to make services more easily accessible to citizens using modern technology. The acronym “ASAN” stands for “Azerbaijan Service and Assessment Network”. The word “asan” means “easy” in Azerbaijani.

Contents

Entities and services

ASAN Service centers use a "one-stop-shop" principle at its centers, where 10 government entities and about 30 private companies provide services in a public-private partnership. More than 230 services are provided, including birth, death and marriage registration; identity cards; passports; driver licenses; real estate records; immigrant status and other civic services. Subsidiary services include banking and insurance, legal, medical, tourism and air travel. About 2,000 citizens visit each ASAN service center daily.

Service centers

Sumgait "ASAN service" center serves for residents of Sumgait city, Absheron, Khizi, Guba, Gusar, Khachmaz, Gobustan, Siyazan, Shemakha and Shabran districts.
Sumgait city, 15th block Baku Street, 42 D.

Ganja "ASAN service" center serves for residents in the Shamkir, Tovuz, Aghstafa, Gazakh, Goranboy, Goygol, Gadabay, Kalbajar, Khojali, Samukh, Dashkasan districts and Naftalan city along with the city of Ganja.
Ganja, Haydar Aliyev avenue 87 A.

Sabirabad “ASAN service” center serves for residents of Sabirabad, Imishli, Kurdamir, Hajigabul, Shirvan, Salyan and Beylagan.
Sabirabad, Heydar Aliyev, 128.

Barda “ASAN service” center serves for residents in Barda, Fuzuli, Aghdam, Aghjabadi, Lachin, Yevlakh and Tartar.
Barda, 100 Heydar Aliyev avenue.

Gabala "ASAN service" serves for residents in Gabala, Balakan, Zagatala, Gakh, Sheki, Oguz, Ismayilli, Agsu, Shamakhi and Gobustan.
Gabala, Elchin Karimov str. 79.

Masalli "ASAN service" serves for residents in Masalli, Jalilabad, Astara, Lenkoran, Lerik and Yardimli.
Masalli, Heydar Aliyev avenue

Statistics

About 14 million people have received ASAN services since its inception. Mobile ASAN Service began in 2013 and helps provide universal access for citizens. It uses buses that travel to deliver services in remote and hard-to-reach areas that do not have ASAN Service centers. The agency also established intra-city mobile services in the capital city of Baku. By paying an additional fee, citizens can receive services at work, home or another location they choose. Public satisfaction rate is close to 100 percent.

Awards

  • United Nations Public Service Award (2015)
  • References

    ASAN service Wikipedia


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