| Junk Removal|
1989, Vancouver, Canada
| Junk Removal Services|
200 million USD (2016)
Privately held company
| The Rubbish Guys Disposal Service
Brian Scudamore, Founder and CEO
Brian Scuda (Mar 1989–)
1-800-GOT-JUNK? is a franchised residential and commercial junk removal company operating in the United States, Canada, and Australia. The company's business model consists of taking junk or trash haulage, and giving it a 'clean' image through branding and marketing. According to founder and CEO Brian Scudamore, "It was just a different spin on an industry, which was historically a very fragmented, dirty industry."
The company started in Vancouver, British Columbia, Canada in 1989. It was incorporated as The Rubbish Boys Disposal Service, then in 1998 with its current name. The first permanent franchise opened in 1997 in Victoria, British Columbia, Canada and a second in Toronto in 1998. In 2000, a franchise opened outside Canada in Portland, Oregon. By 2016, the company has over 165 locations in three different countries including Canada, the United States and Australia and growing. It's correctly known as "The Worlds Largest Junk Removal Service".
Chief Operating Officer was Cameron Herold from 2000-2007, followed by Launni Skinner and in 2011, Erik Church.
The company claims to keep 63.5% of collected items out of the landfill by recycling and donating. 1-800-GOT-JUNK? performs bi-annual audits of their environmental practices. Franchisees have access to a report to track their landfill diversion. Franchise partners donate goods and services to community and charity organizations.
1-800-GOT-JUNK? evaluates its level of customer service using the Net Promoter Score system. The company claimed a score of 84 in 2016. Customer calls are routed through a central call center based at the company headquarters in Vancouver and a second location in Toronto. 1-800-GOT-JUNK? released a consumer-based mobile booking site in 2012 and a mobile app in 2013 for franchisees and their employees to manage operations.
Entrepreneur Magazine named the company 425th of 500 franchises in 2013. Achievers, a company that offers social recognition and employee engagement solutions to its clients, rated the subject of this article Canada's "most engaged workplace" in 2013 and recognised it in 2012.
In 2011, Scudamore was featured on Undercover Boss Canada and staff members won money for charity on the first season of Global Television’s Canada Sings.