Samiksha Jaiswal (Editor)

Vertex (company)

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Website
  
www.vertexgroup.com

Headquarters
  
London, United Kingdom

Founded
  
1996

Type of business
  
Limited company

Vertex (company) httpsuploadwikimediaorgwikipediaen663Ver

Industry
  
Utilities, call centers

Key people
  
Gavin James - Global CEO Andrew Jornod, CEO, Vertex North America (Utilities)

Products
  
Business Process Outsourcing, Customer Management Outsourcing

Profiles

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Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services. Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996. In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.

Vertex services include:

  • Business process outsourcing
  • Customer Management
  • Finance & Accounting
  • HR Outsourcing
  • Software
  • Offshoring
  • Debt Management
  • Telecom

    • Acquisitions/Sales

    In 2008, Vertex made a move into the US by acquiring the utilities outsourcing business from Alliance Data. The price was approximately $50m.

    Vertex acquired domestic Indian call centre operator and BPO provider Shell Transource Limited in 2010. Terms of the deal were not disclosed.

    Since 2011, Vertex has sold off multiple business units:

  • In September 2011, Vertex sold their UK private sector business to Capita plc for approximately £40 million.
  • In December 2011, local managers bought out the Australian call-center business (financial terms were not disclosed).
  • In June 2012, Vertex sold their UK public sector business to Serco for approximately £55 million.
  • Capita plc acquired Vertex Financial Services, a UK mortgage software and services company, in July 2015 for £35m.

    • Following these sales, the only significant parts of Vertex that remain are the US utilities business and the India domestic call-center business.

    References

    Vertex (company) Wikipedia
    (Text) CC BY-SA