User onboarding is the process of improving a person's success with a product or service. This term is often used in reference to software products, and it can be done in a manual or automated way.
The goal of user onboarding is to get the users to understand the key principles at the heart of the product and to show them how it will improve their lives. If it can make the point of the product clear and easy to understand the first time a user tries it, have a better chance of gaining excited and engaged customers.
Offering a free trial is an example of how you can implement user onboarding. If someone is able to see how the product is useful and exciting to them within a free trial period, can take them from user to consumer—willing to invest in order to continue their experience.
User onboarding software breaks down the complicated process of implementing user onboarding and makes it more user friendly for the developer while still producing the same result.