Area served International clients Website www.qualfon.com Founded 1995 | Divisions Qualfon DSG CEO Michael P. Marrow Number of employees 12,000 | |
Industry Business process outsourcing (BPO)
Offshoring
Telemarketing
Call center consulting
Technical support
Collections
Lead generation
Back-office support Subsidiaries Center Partners Inc., Qualfon Data Services Group, Culture Service Growth LLC | ||
Qualfon, Inc. is a global provider of call center, back office, and business process outsourcing (BPO) services. Founded in 1995, Qualfon provides outsourcing services including call centers, customer service, customer acquisition and retention, customer on-boarding, as well as back-office processing. The company is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. The company mission is, "Be the best BPO. Make people's lives better."
In March 2013, Qualfon acquired Data Control Group (DCG), which is now Qualfon Data Services Group (DSG), a division of Qualfon that performs back-office processing.
In May 2014, Qualfon acquired Center Partners, a United States contact center outsourcing company. Center Partners operates as a fully integrated part of Qualfon. The acquisition expanded Qualfon's operations with sales and technical support expertise, 2,500 additional employees, and six contact centers across Idaho, Washington, and Colorado.
In April 2016, Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas. CSG expanded Qualfon's competency in property and casualty insurance, transportation and logistics, as well as retail services. The company now operates as a fully integrated part of Qualfon.