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The Procuraduría Federal del Consumidor, or Office of the Federal Prosecutor for the Consumer (PROFECO, for short) is an organization of the Mexican government, depending on the Attorney General, established to protect consumers against abuses or fraud by companies operating in Mexico, Including Timeshare fraud
Mexico became the second Latin American nation to pass a Federal Consumer Protection Law, on February 5, 1976, and later became the first to create an Office for the Prosecutor. By 1982, the Office had 32 representations, one in each State and one in the Federal District.
The institution publishes a magazine informing consumers of the quality of different products. It also evaluates the quality of gas stations throughout the country, and resolves numerous disputes nationwide.
Profeco does have a English toll free number for any inquiries you can contact profeco at 1-888-332-7512