Northwind is a privately held company that develops property management systems, as well as GDS/web based booking solutions for the hospitality industry. Maestro Enterprise Suite, the company's flagship product, includes a variety of modules which can be coordinated to comply with a hotel or hotel chain's requirements. Maestro is a multi-platform system, with over 10,000 users, allowing for optimized adaptibility to single or multi-property businesses. Northwind's headquarters are based in Markham, Ontario, with sales and support offices located worldwide.
1978 - Company formed to respond to the need for custom software development
1979 - Custom development of back office accounting, travel agency commission payables, and guest history management for a major Canadian hotel chain
1980 - Ongoing development of various custom software modules in a mini computer environment
1982 - Begin development of UNIX based hotel property management system (PMS)
1983 - Development of Telephone Answering Services Management software
1984 - Computerized Hospitality Solutions (CHS) Front Office successfully introduced to the market
1986 - Decision to focus strictly on hospitality and retire non-hotel software
1989 - U.S. sales office established in Florida.
1992 - Begin development of UNIX and Windows version of new client/server PMS “CHS2000”
1994 - CHS2000 Version 1 successfully introduced to the market
1994 - First installation of CHS2000 Windows PMS
1997 - Yield management functionality implemented as an integrated component of CHS2000
1999 - CHS legacy software retired, existing clients offered free upgrade to Maestro
1999 - CHS2000 redesigned and deployed as Maestro PMS
2000 - Spa & Activities Management module developed for resort operations
2001 - Shuttle Services Management module developed
2002 - Extended Stay Management enhancements added to PMS
2002 - Maestro Enterprise Multi-Property deployed
2003 - Enhanced service initiative (Diamond Plus) deployed to all Maestro users
2003 - Development of condominium owner accounting module
2003 - ResEze real-time fully integrated Web Booking Engine introduced
2004 - Added ASP Citrix & Terminal Services based support
2005 - Enhanced security features including credit card masking and database encryption added for PCI compliance
2006 - Enhanced Spa & Activities Management, Retail POS, and interfaces including 2-way GDS/OTA, 2-way Yield management
2006 - Added Fine Dining POS, Club Membership and Golf Scheduling Modules
2007 - Integrated Member Management system introduced
2007 - Table Reservations with On-line functionality introduced
2008 - ResWave Booking Engine extends functionality of online presence for clients
2008 - Maestro Users Group is formed to promote client collaboration
2008 - Diamond Plus Service expanded to include free On-Demand Live Training and Beginners Education program, Web Connection initiative of online features & functions deployed
2010 - Launches Maestro Self-Service Touch Screen Kiosk, fully tokenized interface for payment card processing & Maestro PMS Certified for PCI Compliancy, PA-DSS Standards
2011 - Integrated online property based member Loyalty Program, handheld checkin/checkout support
2012 - Online loyalty program integration
2013 - Introduction of self serve eLearning website for Maestro PMS users
2014 - Introduction of Maestro Web, a browser based, feature equivalent version of Maestro PMS
2014 - EMV credit card support added (Chip and Pin) for secure credit card payments
2015 - Mobile tools added including housekeeping, online check in, and tablet based folio display
The Maestro Enterprise Suite is a sophisticated property management system used by single and multi-property hotel groups to share information between all branches of an operation, allowing for total network control. The Maestro Enterprise Suite has the following modules:
Maestro Property Management Suite
Maestro Sales & Catering Suite
Maestro Multi-Property Suite
Maestro Corporate Enterprise Suite
ResWave is Northwind's real-time, on-line web booking suite, allowing package customization of guest services such as room, spa, dining & event reservations, and group management.
Diamond Plus is a support service initiative provided by Northwind to its clients. The service includes access to a 24/7 support center, remote training facilities for clients, software customization, and access to self-serve web training and documentation.
Jacob Dehan - Founder & CEO
Warren Dehan - President
