Formed 1 October 2014 | Website www.mnd.gov.sg/mso/ | |
Jurisdiction Government of Singapore Headquarters 5 Maxwell Road, MND Complex, Singapore 069110 Minister responsible Grace Fu, Minister-in-charge Parent agency Ministry of National Development | ||
The Municipal Services Office (Abbreviation: MSO; Malay: Pejabat Perkhidmatan Perbandaran; Chinese: 社区事务署; Tamil: நகராட்சி சேவைகள் அலுவலகத்தின்) is a coordinating office under the Ministry of National Development of the Government of Singapore that works with key government agencies to improve feedback management and customer service for such municipal services.
Contents
Aims
The MSO's aim is to improve the Government’s overall coordination and delivery of municipal services. These services include the upkeep and improvement of common areas such as the estate maintenance and the upgrading or provision of facilities and infrastructure, which may need to involve various agencies.
Organisation Structure
The MSO, overseen by Ms Grace Fu (Minister-in-charge), is made up of five departments: Programmes, Policy and Planning, Performance and Coordination, Community Engagement, and Organisational Development.
Scope
Common municipal issues under the scope of the MSO includes:
Government Agencies
The MSO currently work with 11 government agencies to better facilitate and improve inter-agency coordination in municipal matters. These are:
Town Councils
The MSO had conducted a four-month pilot with two town councils (Jurong Town Council and Holland-Bukit Panjang Town Council) to improve management of problems on the ground, and is currently expanding to partner with six more town councils for a second pilot phase.