Native name Mila Europe GmbH Headquarters Berlin, Germany Key people Manuel Grenacher (CEO) Founded 2013 | Industry Service industry Area served Germany
Switzerland Founder Manuel Grenacher Parent organization Swisscom | |
Number of locations Zurich (~4,000 users)
Berlinbr>Cluj-Napoca | ||
Mila is a Swiss-based tech company that builds online marketplaces for big brands to help them deliver additional customer service through crowdsourcing. They provide Swisscom and Vodafone Germany with an online marketplace that allows its customers to "rent a geek," to help provide additional customer support for increasingly complex products.
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History
Mila was established in 2013 by Swiss-based technology company Coresystems, which specializes in building mobile platforms. In March 2013, the start-up announced that it had received 3 million Swiss Francs (US$3.22 million or €2.5 million) in funding from a consortium of private Swiss and German technology investors, including former SAP AG board member Peter Zencke and former Swisscom Mobile AG CEO Adrian Bult.
Locations
Mila has offices based in Zurich, Berlin, and Cluj-Napoca. It is announced that further funding will be used to expand the market in Indonesia and China.
Partnerships
In November 2013, the company partnered with Swiss telecom provider Swisscom to launch "Swisscom Friends", a support platform for service purchase. Since Swisscom has 5 million residential customers for internet access, digital TV services, and mobile telephone services, Swisscom Friends suppose to allow customers to hire technically competent person for problem troubleshooting, rather than directly involving Swisscom's technicians.
Mobile application
In May 2013, Mila released apps for Android and iPhone.