Mid-office automation captures PNR data from a variety of GDS (Sabre, Galileo, Amadeus, and Worldspan) sources and lets travel agencies create custom business rules to validate reservation accuracy, monitor travel policies, perform file finishing, prepare itineraries/invoices and process ticketing.
Quality control software is used for such functions as ensuring reservations are formatted properly, checking for lower fares and watching for seat availability, upgrades or waitlist clearance. When customized, such tools allow agencies and corporate accounts to monitor virtually any information in global distribution system passenger name records. Accelerating such tools also creates opportunities for customer relationship management. (a)
Mid-office automation is key to increasing the touchless rate of online adoption.