Type Division Founded June 2002 | Parent organization Cisco Systems | |
Industry Business Intelligence software and services Fate Acquired by Cisco Systems Key people Chris Crosby(Founder, former Chief Executive Officer); Jason Kolb (Founder, former Chief Technical Officer) Products BlueVue Business Intelligence Suite; Archiver; BlueVue RePortal Headquarters Chicago, Illinois, United States | ||
Latigent LLC was an international provider of Business Intelligence, Enterprise RSS, and Call Center Reporting and Analytics software.
History
Latigent, LLC of Chicago, IL, was founded in 2002, as a privately held and funded company, by Chris Crosby and Jason Kolb, two veterans of the contact center industry. Both founders believed that there was a more efficient way of using the information typically gathered in the contact center to better serve the customer and more profitably serve the enterprise. As a result, the Latigent BlueVue performance management product was born and introduced to the market in 2003.
In December 2005, Latigent released BlueVue II, a Business Information (BI) suite. Besides reporting functionality and complete data warehousing capabilities, BlueVue II also offered data integration capabilities for performance management.
On September 27, 2007 Cisco Systems announced a definitive agreement to acquire Latigent LLC.