Location Jurong East, Singapore Management Lend Lease No. of anchor tenants 9 Phone +65 6225 5536 Number of anchor tenants 9 | Opening date June 15, 2013 No. of stores and services 241 Opened 15 June 2013 Number of stores and services 241 Owner Lendlease | |
Total retail floor area 818,000 square feet (76,000 m) Address 50 Jurong Gateway Rd, Singapore 608549 Hours Open today · 10AM–10PMSaturday10AM–10PMSunday10AM–10PMMonday10AM–10PMTuesday10AM–10PMWednesday10AM–10PMThursday10AM–10PMFriday10AM–10PM Similar Westgate, JCube, IMM, Jurong Point Sho, Nex Profiles | ||
Jem is a suburban mall in Jurong East, Singapore. It is the first lifestyle hub in Western Singapore with integration of shopping, entertainment and residence at the same location.
Contents
- Anchor tenants
- Awards
- Incidents
- Delayed opening
- August 2013 Fires
- False ceiling collapse
- Glass door breaks
- Power failure
- Food court incident
- July 2016 Fire
- December 2016 Water Leak
- References
The mall is directly connected to Jurong East MRT station and close to Jurong East Bus Interchange.
Jem is the first lifestyle hub in Singapore's west where mid to mid-plus shopping meets entertainment; functionality meets experience and where community culture meets city inspiration. Jem's name is a wordplay reference of the mall as the crown jewel of Jurong and Singapore's west.
Jem is Singapore's third largest suburban mall housing 241 units over 818,000 square feet of retail space across six levels. Jem is directly connected to the Jurong East MRT interchange station and located at the junction of Jurong Gateway Road and Boon Lay Way.
Major retailers include Robinsons, FairPrice Xtra, Cathay Cineplexes, Cookhouse by Koufu, H&M, Uniqlo, Marks and Spencer and Courts.
Anchor tenants
Awards
2012
2013
2014
2015
Incidents
Ever since the mall's opening got delayed by a few days due to fire permit issues, the mall was plagued by a string of unfortunate incidents and accidents, including three fires, a power failure, and a faulty false ceiling.
Delayed opening
Jem's official opening was initially to be on 11 June 2013. Due to tenant permit issues, the opening of the mall was delayed. It was reported that none of units in Jem applied for a Fire Safety Certificate or Temporary Fire Permit (TFP) from the Singapore Civil Defence Force (SCDF). To appease the disappointed customers who were affected by the delayed opening, Jem gave out discount vouchers worth S$10 between 10 am and 11 am that day.
On 15 June 2013, the mall was finally opened and attracted more than 10,000 shoppers within an hour of its opening. However, just close to 2 months after its opening, the first of a chain of unfortunate incidents (all of which are listed below) began to plague the mall.
August 2013 Fires
Jem was affected by two fires in August 2013, neither of which are related.
On 14 August 2013, three employees manning the Ready-to-Eat counter at the NTUC FairPrice Xtra store in Jem shopping centre suffered minor burns when a deep fryer caught fire at about 10.30 am. Customers and staff were evacuated from the FairPrice Xtra store. The fire was put out by the sprinklers in the store.
Three days later, a car caught fire at the Basement 2 carpark area of Jem at about 2.20 pm, causing the evacuation of all staff and patrons from the mall. The fire was again put out by the sprinklers in the mall.
False ceiling collapse
Three people were injured after part of the first-floor ceiling of the mall collapsed on the night of 18 September 2013. It was believed that a leaking water-pipe caused the incident. As a result, the mall was closed until further notice.
On 2 October 2013, the mall was reopened to the public. Throughout the two-week closure, Jem underwent inspections, rigorous testing and certification by a team of more than 40 people including hydraulic engineers and safety specialists to investigate and resolve the issue.
Glass door breaks
Slightly less than two months after, a glass door at Jurong East's Jem mall shattered on the evening of Nov 29 2013. The glass door is located on the first floor next to clothing retailer H&M, a third of the glass partition shattered into smaller pieces. The mall's spokesman said no one was hurt in the accident.
Power failure
A media statement by Jem said some retailers on the third level and basement one of the Jurong East shopping centre were affected by an 11-hour power failure on Mar 21 2014. The disruption occurred from around 7am to 6pm, according to Chinese daily Lianhe Zaobao. At least 36 shops on basement one were operating in darkness, said the report. The mall's website lists 60 businesses on that level. At least three shops also put up notices to say that they were going to close earlier because of the power shortage.
Food court incident
On June 3, 2016, a woman was caught on camera berating a cleaner and her manager at the mall's Koufu food court. The cleaner, who is deaf and mute and looked to be in his 70s, had tried to clear her table before she finished her food. Enraged, she shouted at the cleaner, who walked away, after which she appeared to continue having her meal calmly. However, when her husband returned to her table, she insisted that her husband brought the cleaner back so that he could apologise to her. Despite the cleaner's manager apologising on behalf of his subordinate and explaining that he was deaf and mute, the lady scolded the manager instead for between 15 to 20 minutes.
The videographer, Ms Euphemia Lee, decided to post the video at 7:30 PM the same day, because "the things she said were... too much for us to turn a blind eye and forget about it". Most of the lady's angry words could not be made out in the video, but it is known that she had yelled, "Go and be a beggar, I don't care, you took my food!" The video was since viewed 734000 times and shared 200000 times by the next afternoon.
The lady in the video was briefly thought to be a grassroots volunteer with Nee Soon GRC, but its Residents' Committee, and MP Muhammad Faishal Ibrahim, have since clarified that she was a resident of Nee Soon "who has taken part in events hosted for her community."
July 2016 Fire
On 19 July 2016, a fire broke out at the Burger King outlet, resulting in the evacuation of shoppers and cinema-goers. The fire was confined to the kitchen of the Burger King outlet and was put out by the sprinkler system before SCDF arrived at the scene. No injuries were reported. This is the third time a fire has occurred in the mall, after two fire incidents in August 2013 (see above).
During lunch time on Wednesday (28 December), one of the ceilings of Jurong East shopping mall Jem was leaking for more than three hours, leaving water puddles inside the building as reported by Lianhe Zaobao.
December 2016 Water Leak
It said that the leak started from 12.35pm at the first floor near the concierge, which forced one of its clothing stores to shut its door due to the leak.
Zaobao visited the mall then talked to the employees there who said that the leak actually occurred a night before, though it was not as bad as the one which happened recently.
During its visit, Zaobao found a small section closed off, with workers fixing and cleaning the ceiling.