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DigNet of New York City & Long Island, formerly known as the New York City & Long Island One Call Center, is a non-profit organization that acts as a communications link between utility companies and individuals planning any mechanized digging activity in the five boroughs of New York City and Nassau and Suffolk Counties on Long Island. By law[1], excavators and contractors working in the five boroughs of New York City and Nassau and Suffolk Counties on Long Island must contact DigNet, 1-800-272-4480 or 811, at least 48 hours but no more than 10 working days (excluding weekends and legal holidays) prior to beginning any mechanized digging or excavation work to ensure underground lines are marked. Excavators and contractors can also submit locate requests online, through [ITIC][2]. DigNet will then relay the notice of proposed excavation work to its member companies that own and operate underground facilities, including the vital utilities used to power neighborhoods and communities throughout New York City and Long Island. Representatives from these member companies will then come out and mark their lines, free of charge.
For safety reasons, homeowners are strongly encouraged to call as well when planning any type of digging on their property. Homeowners can contact DigNet directly at 1-800-272-4480 or by calling 811[3], the national call before you dig number. For excavation work completed on personal property, it is the contractor’s responsibility—NOT the homeowner’s—to contact DigNet. Due to New York City's dense underground steam system, subway and various underground utilities, and to help keep New York City and Long Island residents safe, DigNet devotes significant time and resources to promoting the safe digging message through presentations, special events, partnerships, and public education and outreach.