Industry Internet Founded 1997 | Products Internet Services Headquarters Bracknell Type of business Limited | |
 | ||
Key people Adrian Kennard (Managing Director) Profiles | ||
Andrews & Arnold Ltd (also known as AAISP) is an Internet service provider based in Bracknell in the United Kingdom founded in 1997 and launched in 1998, primarily serving businesses and "technical" home users.
In 2009 the company was judged the best niche provider in the Thinkbroadband Customer Service Awards, based on customer ratings and again in 2010.
The company's owner, Adrian Kennard (RevK), stated in a blog post that as of October 2010 the company is "XKCD/806" compliant, referring to XKCD comic number 806. This means that technical support callers who say the code word "shibboleet" will be transferred to a technical support representative who knows at least two programming languages, and presumably can offer more useful advice than a standard tech support script.
Andrews & Arnold is one of the rare ISPs in the United Kingdom to provide IPv6 to home customers, for no additional charge.
Andrews & Arnold are strong advocates of not censoring Internet connections. Adrian Kennard has several blog posts discussing why Internet censorship as discussed in the UK is not workable, providing background for AAISP's decision.
Products
Andrews & Arnold have a number of product areas: